ShubidhaLoan – Privacy Policy
ShubidhaLoan (“we” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile applications and services. By downloading and using ShubidhaLoan, you consent to the practices described in this policy.
1. Information We Collect
When you use our services, we may collect the following types of information:
Personal Information
This app collects personal information primarily for account registration, identity verification, credit assessment, and personalized services. Before you apply for a loan, we need to collect basic information such as your name, ID number, and mobile phone number through a form to comprehensively assess your loan eligibility and credit risk, so we can provide you with an appropriate loan amount and interest rate. Based on this information, we can also recommend personalized loan products and promotions that meet your needs. All collected personal information is stored using advanced encryption technology and uploaded to our server: https://api.shbidhaloan.com, and promptly deleted or anonymized.
Location Permissions
BengalSwift only provides loan services to Bangladeshi citizens within Bangladesh. This is to assist with risk assessment, clarify service areas, and provide localized services. We will use geolocation technology to obtain your approximate location to verify whether your application location is consistent with your permanent residence and prevent fraud. We will also use your geolocation to verify your location within Bangladesh to ensure legal compliance. Location information is only collected in real time when you use relevant features. All collected personal information is stored using advanced encryption technology and uploaded to our server: https://api.shbidhaloan.com. It is promptly deleted or anonymized.
Camera Permissions
Camera permissions are primarily used for identity verification when applying for a loan. During the identity verification process, you can capture an image of your face or ID card and compare it to the submitted identification information to ensure your authenticity. Camera calls require your authorization, and the captured data is encrypted and stored. All collected personal information is stored using advanced encryption technology and uploaded to our server: https://api.shbidhaloan.com. It is promptly deleted or anonymized.
App List Permissions:
We need to obtain information about apps you have actively installed on your device, but we do not access information about system apps. This data is primarily used to analyze your current financial habits and, in conjunction with our product offerings, to provide you with more suitable loan products. While ensuring you can repay your loan, we will strive to improve your credit score. We will also identify high-risk applications that could compromise your security, protecting both parties' data and financial security. All collected personal information is stored using advanced encryption technology and uploaded to our server: https://api.shbidhaloan.com, and promptly deleted or anonymized.
Contact Information
When applying for a loan, you can choose to automatically fill in your emergency contact information using numbers stored in your address book, eliminating the need for tedious manual entry. If we are unable to contact you using the contact information you provide, such as in an emergency situation like a late payment, we will attempt to contact you using the emergency contact information. This will help us determine if you are experiencing difficulties, such as due to erroneous reporting by the payment institution or network issues, or if you are experiencing financial difficulties. Our customer service will assist you with any issues as appropriate. Furthermore, this information helps us assess your credit risk based on your social connections. You can also choose to manually enter your emergency contact information without affecting the loan application process. All collected personal information is stored using advanced encryption technology and uploaded to our server: https://api.shbidhaloan.com, and promptly deleted or anonymized.
SMS Permissions
ShubidhaLoan responds to Google's policy requirements. For your information section, we only collect information that includes the following financial attributes：[loan,deducted,win,A/C,payment,fee,bill,purchase,atm,wallet],টাকা,অভিনন্দন,টাকা সমন্বয়,ট্রানজ্যাকশন,সফল,Balance,Tk,cash,amount,TrxID,bKash,received,deposit,Debit,Credit,fee,BDT,txnid,taka,uddokta,transaction,ref,account
,money],It is mainly used to determine whether the user uses the real device to perform autonomous lending operations,
ensure that the lending device is not a virtual machine or artificial intelligence device, And according to the user's involvement in financial services, the user will be given an appropriate credit limit.
The collected information will be encrypted and uploaded to the server: https://api.shbidhaloan.com, It will be deleted within 24 hours after the application is completed. If the user has any concerns about personal privacy, he/she can log out in the APP or official website. All user data will be deleted after logging out.
Device
Device information, including device model, operating system, IMEI, and MAC address, is collected to ensure proper app operation and optimize the user experience. For example, device model and operating system information allows us to address compatibility issues across different devices in a targeted manner. IMEI and MAC addresses are used to uniquely identify devices, preventing security risks such as multiple malicious loan applications from the same device. This information will not be combined with your sensitive personal information and will only be used for technical support and security protection. All collected personal information is stored using advanced encryption technology and uploaded to our server: https://api.shbidhaloan.com, and promptly deleted or anonymized.
Purpose of Information Use
Service Provision and Management
Full-Process Account Management: Registration and login information is used to create and maintain your account, ensuring secure login and password recovery. Information is used during your loan application and repayment process for identity verification, loan approval, repayment reminders, and loan status tracking.
Loan Processing: Based on your submitted loan application information, we use our internal risk control model and credit assessment system to comprehensively assess your creditworthiness and repayment ability, determine whether to grant a loan, and finalize the loan plan. After the loan is disbursed, we provide repayment reminders via SMS and in-app notifications to protect the interests of both borrowers and lenders.
Personalized Service Experience
Targeted Service Recommendations: Based on your usage data, loan history, and preferences, we recommend suitable loan products, exclusive offers, financial literacy courses, and more. If you have already applied for a short-term micro loan, we will also provide you with information about similar products and related interest rate discounts.
App Optimization and Upgrades: We analyze user habits and feedback to optimize app functionality (such as streamlining the loan application process) and interface design (adjusting button layout) for greater ease of use and smoother operation.
Security Measures
Technical Security Measures: We use SSL encryption technology to encrypt data transmission to prevent theft or tampering during network transmission. We implement a strict access control mechanism with differentiated employee permissions to ensure only authorized personnel have access to necessary information. We use firewalls and intrusion detection systems to monitor network security in real time and defend against external attacks.
Personnel Management Standards: Employees who access personal information undergo regular privacy policy training and background checks, and sign confidentiality agreements. We also develop internal data processing operating procedures, clearly defining information handling processes and responsibilities, and severely punishing employees who violate regulations in accordance with laws and regulations.
Emergency Mechanisms: We have established a comprehensive data security incident emergency plan. In the event of a security incident such as information leakage or loss, we will immediately activate the plan and implement technical measures to limit the scope of impact. Within 72 hours, we will notify you of the incident details (time of occurrence, scope of impact), measures taken, and follow-up recommendations via SMS or in-app notifications, and report to regulatory authorities as required.
2. How We Use Your Information
Your data may be used for the following purposes:
Loan Processing: Verifying identity, determining loan eligibility, and disbursing approved loans.
Repayment Management: Sending reminders, tracking payments, and collecting overdue balances.
Fraud Prevention: Detecting, investigating, and preventing fraud, abuse, or suspicious activity.
Customer Support: Responding to inquiries, providing assistance, and improving customer service.
Product Improvement: Analyzing user behavior and developing new features.
Legal and Compliance: Complying with Bangladeshi laws, financial regulations, and government requirements.
3. Information Sharing and Disclosure
EaseCash does not sell or rent personal data to third parties. Information is only shared under the following circumstances:
Financial Partners: Licensed banks, non-banking financial companies (NBFCs), and payment processors for loan origination and repayment purposes.
Credit Bureaus: For credit history checks and loan performance reporting.
Service Providers: Third-party vendors providing IT, analytics, or customer service support.
Legal Authorities: Government agencies, regulators, or courts as required by law.
All partners are required to adhere to strict confidentiality and data protection standards.
4. Data Security
We take data protection seriously and implement multiple security measures, including:
End-to-end encryption of sensitive data.
Secure storage on protected servers.
Strict access controls limited to authorized employees.
Regular monitoring and updates to prevent unauthorized access.
However, while we employ industry-standard practices, no method of transmission over the internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal data only for as long as necessary to:
Provide you with our services;
Comply with legal and regulatory requirements; and
Resolve disputes or enforce our agreements.
After the retention period, the data will be securely deleted or anonymized.
6. Your Rights
As a user, you have the following rights:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Withdraw Consent: Revoke your permission to use certain data (note: this may affect loan services).
Deletion: Request deletion of your personal data, where permitted by law.
You can also delete your personal information by deregistering your account on our app or website. Once completed, your personal information will be deleted within 12 hours.
To exercise your rights, please contact us using the contact information below.
7. International Data Transfers
Although our services are designed for users in Bangladesh, your data may be processed or stored on servers outside of Bangladesh. In such cases, we will ensure that the data is protected in accordance with this Privacy Policy and applicable legal requirements.
8. Privacy Policy Updates
We may update this Privacy Policy from time to time. Any changes will be announced through the app or our official website. Your continued use of the Services after any updates constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
📧 shbidhaloan@gmail.com